Process Automation Workshop (IBM)
Project: Process Automation Workshop (IBM)
These attendees, represented by eight industries, collectively helped us identify near term and future workflow automation focus areas.
Understanding Now, Near, Future
Ahead of the workshop, we asked our customers to identify processes they are currently automating, would like to automate, and want to automate in the distant future. This helped us accelerate the conversation, and identify logical cluters that influence our next steps.
After finding logical cluters, the team voted on three processes.
The Design Thinking activities used during this workshop enabled this group of participants to practice radical collaboration, and put the user at the center focus of every discussion.